Privacy Policy

Last Updated: September 2026

At The Engine Room, we are committed to protecting and respecting your privacy. This Privacy Policy explains how SBH Derby Limited, trading as The Engine Room, collects, uses, stores and protects your personal information when you visit our website, make a reservation, contact us, or use our services.

SBH Derby Limited is registered in England under company number 10868100, with its registered office at Park House, 10 Penn Road, Beaconsfield, HP9 2LH.

This policy should be read alongside any booking terms and website terms of use.

What Information Do We Collect About You?

Depending on how you interact with us, we may collect the following information:

Contact Information

  • Name
  • Email address
  • Telephone number

Reservation Information

  • Date and time of booking
  • Number of guests
  • Special requests or dietary requirements
  • Booking history

Payment Information

Where payment is required, payment processing is handled securely by our third-party providers. We do not store full payment card details on our website.

Website Usage Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on the website
  • Referring website information
  • Information collected through analytics and advertising technologies, including Google Analytics, Google Search Console, Facebook and Instagram integrations.

Communications

  • Enquiries submitted via contact forms.
  • Email correspondence.
  • Feedback and reviews.

How Will We Use Your Information?

We use your information for the following purposes:

Reservations and Guest Services

  • To manage restaurant reservations and enquiries.
  • To communicate booking confirmations, amendments or cancellations.
  • To manage special requests and dietary requirements.
  • To provide customer support.

Improving Our Services

  • To understand customer preferences.
  • To improve our website, menus, events and guest experience.
  • To analyse website performance and usage trends.
  • To analyse website traffic and visitor behaviour using Google Analytics.
  • To understand how visitors find and use our website.
  • To measure the effectiveness of advertising and marketing campaigns.

Administration and Legal Requirements

  • To maintain business records.
  • To comply with legal and regulatory obligations.
  • To prevent fraud and misuse of our services.

Customer Feedback

  • To review and respond to feedback, comments and complaints.
  • To monitor service quality and customer satisfaction.

Third-Party Reservation Provider

We use OpenTable to manage online restaurant reservations.

When you make a reservation through OpenTable, your personal information is collected and processed in accordance with OpenTable's own Privacy Policy. We encourage you to review their Privacy Policy to understand how they collect and use your information.

The Engine Room receives reservation information from OpenTable solely for the purpose of managing your booking and providing our services.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Performance of a contract where we need to fulfil your reservation or service request.
  • Compliance with legal obligations.
  • Legitimate business interests, such as improving our services and website.
  • Consent, where required for marketing communications.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Reservation systems, including OpenTable.
  • Website hosting providers, including Squarespace.
  • Analytics providers, including Google Analytics.
  • Advertising and social media platforms, including Facebook and Instagram (Meta).
  • Font providers, including Google Fonts and Adobe Fonts.
  • Marketing and email service providers.
  • Professional advisers.
  • Regulatory authorities where required by law.

All third-party providers are required to respect the security of your personal information and process it in accordance with applicable data protection legislation.

Your Rights

You have rights relating to your personal information, including:

  • The right to be informed about how your personal information is being used.
  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal information in certain circumstances.
  • The right to restrict or object to processing in certain circumstances.
  • The right to withdraw consent where processing is based on consent.
  • The right to request transfer of your information where applicable.
  • The right to lodge a complaint with the Information Commissioner's Office (ICO).

Keeping Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Managing reservations and customer service requirements.
  • Meeting legal, accounting and regulatory obligations.
  • Resolving disputes and preventing fraud.

Where information is no longer required, it will be securely deleted or anonymised.

How We Secure Your Information

SBH Derby Limited takes data security seriously and has implemented appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures include secure hosting environments, restricted access controls, staff training and regular reviews of our security procedures.

Marketing

We may use your information to send you updates about events, promotions, seasonal menus, dining experiences and special offers that may be of interest to you.

We may also use advertising and remarketing technologies provided by Meta (Facebook and Instagram) and Google to display relevant advertisements to visitors who have previously visited our website.

Where required by law, we will only send marketing communications where you have provided your consent to receive them.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to receive marketing communications, please email dataprotection@starboardhotels.com.

Website Hosting

This website is hosted by Squarespace.

Squarespace may collect certain technical information when you visit this website, including:

  • Information about your browser, device and network.
  • The pages you visited before arriving at this website.
  • The pages you view whilst using this website.
  • Your IP address.

Squarespace processes this information to operate, secure and improve its platform and services. For further information, please see the Squarespace Privacy Policy at https://www.squarespace.com/privacyhttps://www.squarespace.com/privacy.

Fonts

This website uses font services provided by Google Fonts and Adobe Fonts to ensure content is displayed consistently across different devices and browsers.

When you visit this website, these providers may receive certain technical information, including:

  • Information about your browser, device and network.
  • Information about this website and the pages you view.
  • Your IP address.

This information is used to deliver and display fonts correctly and efficiently. The processing of this information is subject to the privacy policies of the relevant providers.

For further information, please refer to:

  • https://policies.google.com/privacyGoogle Privacy Policy
  • https://www.adobe.com/privacy.htmlAdobe Privacy Policy

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand website performance and support our marketing activities.

Cookies may be placed by The Engine Room and trusted third-party providers, including Google Analytics, Google Search Console and Meta platforms such as Facebook and Instagram.

Essential Cookies

These cookies are necessary for the operation and security of our website.

Analytics Cookies

We use Google Analytics to collect anonymous information about how visitors use our website, including pages viewed, time spent on the site and how users arrived at the website. This helps us improve website performance and user experience.

Functional Cookies

These cookies remember preferences and settings to enhance your browsing experience.

Advertising and Social Media Cookies

We may use Meta technologies, including Facebook and Instagram tracking pixels, to:

  • Measure the effectiveness of advertising campaigns.
  • Deliver relevant advertisements to website visitors.
  • Create audiences for future advertising campaigns.
  • Understand how users interact with our website after viewing advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionality of the website.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements or website functionality.

Any updates will be published on this page and take effect immediately upon publication.

How to Contact Us

If you have any questions or feedback about this Privacy Policy, would like us to stop using your information, wish to exercise any of your rights, or would like to make a complaint, please contact:

Data Protection at Starboard Hotels
Park House
10 Penn Road
Beaconsfield
HP9 2LH

Email: dataprotection@starboardhotels.com

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.